Unauthorized Disputes Sr. Process Specialist
703 Swanner Lp.,
Killeen, Texas
703 Swanner Lp., Killeen, Texas
* Answer customer telephone inquiries in reference to the status of their claim
* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim*
* Request surveillance and documents findings
* Interview and obtain statements from customers, witnesses, and other individuals
* Locate and obtain records related to the customers. Merchants or authorities
* Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
* Interact with department and branch employees along with customers to share information to resolve claims issues
* Follow current regulations, policies, and procedures during the claims resolution process
* Train, assign, and review the work of other ATM Specialists
* Follow-up with customers on a regular basis
* Meet daily deadlines for expiring claims
* Make decisions on routine issues in accordance with the ATM operating procedures
* Other duties as assigned
Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature. The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions.
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim*
* Request surveillance and documents findings
* Interview and obtain statements from customers, witnesses, and other individuals
* Locate and obtain records related to the customers. Merchants or authorities
* Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
* Interact with department and branch employees along with customers to share information to resolve claims issues
* Follow current regulations, policies, and procedures during the claims resolution process
* Train, assign, and review the work of other ATM Specialists
* Follow-up with customers on a regular basis
* Meet daily deadlines for expiring claims
* Make decisions on routine issues in accordance with the ATM operating procedures
* Other duties as assigned
Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature. The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions.
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
Requirements
* High School Diploma or Equivalent
* At least 18 years of age
* 10-key by touch
* Customer Service Experience
* Ability to work with minimal supervision
* Ability to organize and prioritize
* Capable of meeting deadlines
* Good communication skills
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* 10-key by touch
* Customer Service Experience
* Ability to work with minimal supervision
* Ability to organize and prioritize
* Capable of meeting deadlines
* Good communication skills
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment